Chapter 7, Supplemental 1 – Amazon Director, Customer Service Strategy, Jane Slade
Summary: Jane Slade joined Amazon.com’s nascent customer service team when it was a couple of people, some computers, and one phone line. Over the coming …
Summary: Jane Slade joined Amazon.com’s nascent customer service team when it was a couple of people, some computers, and one phone line. Over the coming …
Summary: Ryan McIntyre, along with his fellow Stanford classmates (Graham Spencer, Joe Kraus, Mark Van Haren, Ben Lutch and Martin Reinfried) was one of the …
Summary: On HBO, the show Silicon Valley is about a young kid who comes up with a billion-dollar algorithm and attempts to build a company …
Summary: George Bell was the CEO of Excite.com, took that pioneering search engine public, and became the CEO of Excite@Home when he oversaw that major …
Summary: I was absolutely thrilled that Ben Slivka agreed to come on the podcast with us. Obviously, we’ve had plenty of oral histories relating to …
Summary: Halsey Minor is an absolutely legend when it comes to the online era. Along with names like Jerry Yang, Jeff Bezos, Pierre Omidyar and others, …
Summary: Younger listeners might know John Battelle as being one of the original forces behind the Web 2.0 movement, as the founder of the Web …
Summary: Joe McCambley is one of the more prominent names in modern digital marketing and advertising. He’s had major roles at Digitas, at AOL in …
Summary: Owen Thomas is one of the most prominent voices in modern web media. He is currently the editor in chief of ReadWrite.com, but …
Summary: Soon after the founding of Wired Magazine, it was decided that Wired needed a major web presence. Andrew Anker was recruited to write a business …